Godius Refund Policy
Article 1 – Purpose and Scope
This Refund Policy (the “Policy”) sets the standards and procedures for refunds of products purchased by Godius users through the Steam platform or the in-game store.
This Policy applies together with the Godius Terms of Service and Operating Policy.
※ This Policy complies with applicable provisions of Korea’s Act on the Consumer Protection in Electronic Commerce and the Content Industry Promotion Act.
Article 2 – Steam Refund Policy
Godius is distributed through Valve Corporation’s Steam platform. Refunds for the game itself purchased via Steam are primarily governed by Steam’s refund policy.
2-1. Basic Steam Refund Conditions
| Item | Details |
|---|---|
| Request window | Within 14 days of purchase |
| Playtime limit | Less than 2 hours total playtime |
| Refund method | Restored to the original payment method |
| Processing time | Steam Wallet: about 24–48 hours after approval Credit card/bank: up to 7 business days depending on the processor |
| How to apply | Steam Support (help.steampowered.com) |
※ Even if these conditions are met, Steam may deny a refund for certain exceptions. See the latest Steam refund policy at https://store.steampowered.com/steam_refunds.
2-2. Relationship Between the Company and Steam Refunds
If Steam refund requirements are not met (more than 14 days after purchase or 2+ hours played), the Company generally does not provide a separate refund. However, cases under Article 4 (payment errors) are handled directly by the Company.
⚠ Account restrictions (suspension/permanent ban) do not affect Steam refund eligibility. Steam decides refunds independently.
Article 3 – In-Game Paid Content Refunds
Refunds for paid content purchased in the in-game store (characters, skins, items, currency packages, etc.) follow the criteria below.
3-1. Refund Eligibility Table
| Category | Refundable | Notes |
|---|---|---|
| Unused items/content | Yes (conditional) | Within 7 days of purchase and unused |
| Content already used | No | Used, equipped, or activated even once |
| Consumable items | No | Potions, enhancement materials, etc. |
| Probability items (gacha) | No | Not refundable regardless of result |
| Timed products | No (during term) | Once the term has started, refunds are generally limited (mid-term cancellation/refund of remaining period may apply under law) |
| Package products | No partial refund | If any component is used, the whole package is non-refundable (except payment errors or cases required by law) |
| Accounts violating Operating Policy | No | Includes abusive purchases and restricted accounts |
※ Unused-content refunds must be requested within 7 days via customer support.
※ Please review probability information before purchasing gacha items. Rates are disclosed in-game and on the official website.
3-2. Refunds When Content/Service Ends
If the Company ends paid content or the Game service:
- Unused paid currency balances (cash, gems, etc.) as of the end-notice date will be refunded under applicable law.
- Refund procedures and timelines will be announced separately.
- Content purchased after the end notice may have limited refund eligibility.
Article 4 – Payment Error Handling
If a payment error occurs due to the Company’s fault, the Company will verify and provide a refund or restoration.
4-1. Types and Handling
| Type | Handling | Notes |
|---|---|---|
| Duplicate charge | Full refund | Amount charged more than once for the same product |
| Undelivered product | Delivery or refund | Payment completed but item not delivered |
| System-error payment | Full refund or restoration | Abnormal payment due to server/system error |
| Displayed price error | Refund or price adjustment | Posted price differs from amount charged |
4-2. How to Request
| Item | Details |
|---|---|
| Method | Customer support email or web form |
| Required materials | Account info, payment receipt, detailed error description |
| Acknowledgement | Confirmation email within 3 business days |
| Processing time | Within 7 business days (up to 14 for complex cases) |
| Refund method | Generally original payment method; in-game currency if that is not possible |
※ Simple change of mind or insufficient playtime are not payment errors.
Article 5 – Common Refund Restrictions
Refunds may be limited or denied if any of the following apply:
- Change of mind (more than 7 days after purchase, or after use has begun)
- Purchases on accounts restricted for Operating Policy violations
- Purchases using another person’s account or identity
- Purchases made through abnormal methods (bug abuse, illegal payment, etc.)
- Requests to re-refund products already refunded
- Upon withdrawal, remaining paid currency is forfeited — request refunds via support before withdrawal
⚠ Repeated or malicious purchase-then-refund attempts may result in account restrictions.
Article 6 – Cooling-Off Rights (Korean E-Commerce Law)
Under Article 17 of Korea’s Act on the Consumer Protection in Electronic Commerce, users may request cooling-off within 7 days of purchase, except where:
- Use of the content has begun
- The digital content is reproducible and the user agreed that cooling-off is unavailable
- Resale has become difficult due to the passage of time
※ Cooling-off is a legally protected right for consumers in Korea. Absent the limitations above, the Company may not refuse it.
※ Overseas users may be subject to their local consumer-protection laws.
Article 7 – Minor Purchases
- Purchases by minors under 19 require consent of a legal guardian (e.g., parent).
- A guardian may request cancellation of a minor’s unauthorized purchase.
- Cancellation may require minor verification documents and a copy of the guardian’s ID.
- Refunds for already-used content follow applicable law.
※ Guardians may use payment-limit features under youth protection and game industry laws.
Article 8 – Policy Changes
- The Company may revise this Policy due to legal or service-policy changes.
- Changes will be announced at least 7 days before the effective date on the official site and Steam.
- Changes unfavorable to users will be announced 30 days in advance, with individual email notice.
Article 9 – Contact / Customer Support
| Item | Details |
|---|---|
| Support email | steam@godius.co.kr |
| Hours | Weekdays 10:00–18:00 (excluding weekends/holidays) |
| Steam refund inquiries | help.steampowered.com |
| Steam refund policy | store.steampowered.com/steam_refunds |
※ Technical Steam purchase refunds can only be processed by Steam Support.